Privacy policy

Personal data (Privacy policy)

  • By shopping at Aware Nutrition i Sverige AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
  • In order to improve and adapt your experience with us, we need to use collected data to inform you about promotional offers, recommend products and more. We want to be able to give you as a customer the best possible experience.
  • Aware Nutrition i Sverige AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in those times when you have requested newsletters and / or other promotional offers - in order to be able to adapt the marketing to your individual needs.
  • Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) stores and processes your data.
  • What is a personal information?
    A personal data is all information that can be directly or indirectly attributed to a natural person.
  • What information do we store?
    Orders: To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
  • Trustpilot - Store reviews

    We also work with Trustpilot, which is an external player for store and product reviews. Do you want to find out what information Trustpilot collects about you and what they use the information for?

    In theirs privacy policy they explain what data they collect and how they use it. You are welcome to read theirs privacy policy if you are interested in what data they collect, how they handle it and what they use it for.

    Log in to your Trustpilot account and go to My settings to get an overview of your personal information. Here you can quickly and easily find out what data they have about you as well how to edit, download or delete this data .

    We have chosen Trustpilot as a partner as they invest great resources in protecting your personal data and they take data privacy very seriously. In their privacy policy, they explain in detail how they work with your data. Where you can read more about how they protect your data and ensure that they live up to data privacy laws such as. EU General Data Protection Regulation (GDPR).
  • Chat

To be able to handle our live chat and provide answers to quick questions and answers, we store your first and last name, e-mail address, and IP address.

    • Legal basis
      In connection with a purchase, your personal data is processed to complete the agreement with you.
      Marketing, promotions and similar mailings take place with your consent.
    • What information is shared and for what purpose?
      Payment provider
    • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
      The payment providers (payment services) that we use are: Klarna.
    • Shipping company
      In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
      The shipping companies we work with are: DHL.
    • Newsletter & SMS
  • When you buy, we can use your e-mail address and telephone number to send information about products and various offers. Then share first name, last name and email address with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
    We use for sending out newsletters. Same with SMS where we use your phone number. Both newsletters and SMS can be deregistered afterwards.
  • The right of access
    You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
  • Right to rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • The right to be forgotten
    You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
  • Responsible for data protection
    Aware Nutrition i Sverige AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • This is how we protect your personal information
    We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
    We use Shopify as a platform.