You have a 14-day right of withdrawal.
Right of Withdrawal
• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received an item you have ordered. For clothes, we have a 30-day open purchase so that you can test the garment in peace and quiet. Dietary supplements should be returned packaged (unopened) and untouched. Clothes should be returned with the tag still attached, in saleable condition and in undamaged packaging, just like how the item arrived.
The return cost 8 euro.
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• These requirements must be met for the right of withdrawal:
• The item must be unused, error-free, and unopened.
• If you have ordered clothes, the tag must still be attached, and it is very important that they are carefully tested as they should be able to be sold again.
• Please also inform Klarna if you want to make a return/claim or similar so that you can pause your invoice to avoid reminder fees.
• You should immediately and no later than within the statutory 14 days (30 days for clothes) after the withdrawal notification return the products to us.
• You are responsible for the return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well packaged and in their original packaging.
• On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation compared to the item's original value when used or damaged.
• We recommend our customers to send back their return according to instructions from customer service to minimize misdelivery. We are not responsible for lost packages.
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• The right of withdrawal does not apply to:
• Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
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• For more information about the statutory right of withdrawal, see here.
• If you want to exercise your right of withdrawal, write this as a note and attach it to the package you are returning to us. When we receive the item back (unopened, unused, and otherwise in saleable condition), the full amount will be refunded to the card you used when shopping within a few days.
• You must pay for return postage here.
HOW TO MAKE THE RETURN:
Send an email to [email protected] that you wish to make a return together with your order number. Customer service will then send you a return slip, you pack up your return in the package and attach a return label and hand it in to your agent again. The return costs EURO 8 and is deducted when the return is refunded.
If you need to return all or part of your order and have chosen invoice as the payment method, you can postpone the due date free of charge at www.klarna.se. or in the Klarna app. Failure to do so may result in a reminder fee before your return is received and processed. Reminder fees are added to the customer. Klarna can be contacted by phone at 21 01 89 91 or via e-mail: [email protected].
We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange a refund.
Complaints and grievances
• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.
• You must always contact us for approval before returning a defective item. Also, send a picture of the product so that we can approve the complaint.
• The complaint should be sent immediately after the defect has been discovered.
• Please note! If you discover damage to the packaging, this should be reported directly to your local delivery point when picking up. You should get a form on-site that you fill in directly. Contact us for further information. Damaged packaging alone is not accepted as a complaint.
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• How do you proceed with a complaint?• Any errors and defects should always be reported to [email protected] where you provide your name, address, email address, order number, and a description of the error.
• If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the item is not defective according to applicable consumer protection legislation. In complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se